Terms of Service

Effective: [EFFECTIVE DATE]

Version 1.0

These are the rules for everyone who uses MyLoLCoach, students and coaches alike. In short: we sell you coaching hours, an independent coach delivers the session, and we handle payment and support. You must be 18 or over. Coaching outcomes are not guaranteed. The rest of this page says the same things more carefully.

1. Who we are

MyLoLCoach is run by [COMPANY LEGAL NAME], a company registered in England and Wales, company number [COMPANY NUMBER], registered office [REGISTERED ADDRESS]. You can reach us at [email protected]. Full details are on our Company Details page.

By using MyLoLCoach you agree to these terms and to the other documents they link to. If you don't agree, don't use the site.

2. Who can use the site

You must be 18 or over. We ask you to confirm this when you sign up and we check your date of birth once. We don't store it. If someone reports that an account belongs to a person under 18, we close it and refund any unused purchases.

Give us accurate information, especially your Riot ID. You are responsible for what happens under your account. One person, one account. Keep your login details to yourself.

3. What we sell, and who you contract with

You buy from [COMPANY LEGAL NAME]. We are the seller and the trader in your contract with us. Coaches are independent subcontractors who deliver the sessions we sell. You do not buy from the coach.

We sell:

Coaching hours. You choose a coach. Each coach sets one hourly rate, between $10 and $200 USD. Sessions run in 30-minute steps. Two hours in one purchase get 10% off. Three or more hours get 15% off. Hours bought in a pack never expire.
Instant Session. A 30-minute session at a fixed price by rank tier (Master+, Grandmaster+, Challenger, Pro), set by us. Sessions in one order run back to back. Three or more sessions get 10% off. Five or more get 15% off. You pay first. We then send your request to every eligible online coach, and the first to accept takes the whole order. If nobody accepts within 15 minutes, you get an automatic full refund.
Elite subscription. Six hours a month at 15% off. Each paid invoice adds that month's hours. Those hours lapse at the end of the month, and we say so before you buy.
Free review. One per player, matched by email and Riot ID. It lasts 15 minutes and needs no card. It is offered by coaches who opt in, so we can't promise one will always be available.

Not every product is on sale at all times. The site shows what you can buy today.

A session can include live coaching, VOD review, draft and champion pool work, and follow-up. You and your coach decide the mix.

4. Prices and payment

Prices are in US dollars and include VAT where it applies. Your bank may add currency conversion charges we don't control. Payments are taken by Stripe, and we never see your full card number. Discounts are applied automatically and shown before you pay. Subscriptions renew until cancelled. You can cancel online at any time and keep access until the paid period ends. We email a reminder before each renewal.

5. Booking, rescheduling and sessions

Reschedule free of charge at least 12 hours before the session.
Under 12 hours, you can reschedule free once. After that, the hour is used.
If you don't turn up, the hour is used.
If your coach doesn't turn up, you choose a refund, or a rebooking plus a free hour.
Voice happens on Discord.
Chat is available only after a booking. Free reviews count as bookings.

A coach marks a session complete. If they don't, it completes automatically unless someone reports a problem. You then have 24 hours after the session ends to make a claim under the Refund and Cancellation Policy.

6. Refunds and your cancellation rights

Our Refund and Cancellation Policy forms part of these terms. It covers your 14-day right to withdraw, our learn-or-free promise, and refunds of unused hours. Nothing in it reduces your legal rights as a consumer.

We do not guarantee coaching results. We promise a coach's time, attention and expertise. We cannot promise a particular rank by a particular date, because that depends on how much you play and what you do with the advice.

7. Riot Games

MyLoLCoach isn't endorsed by Riot Games and doesn't reflect the views or opinions of Riot Games or anyone officially involved in producing or managing Riot Games properties. Riot Games, and all associated properties are trademarks or registered trademarks of Riot Games, Inc.

You must follow Riot Games' own rules. We don't monitor what happens in games or in sessions, and we can't enforce Riot's rules. Any penalty Riot imposes is your own responsibility and is not refundable.

Selling, advertising or arranging boosting or account sharing on MyLoLCoach is forbidden. Nobody may ask for another person's password. We act on this when it is reported to us through our reports route. We don't act by monitoring.

8. Off-platform dealing

Coaches must not ask for payment outside MyLoLCoach, and students should not accept such an offer.

This matters because a session paid for off the platform has no refund route, no dispute process and no record if something goes wrong. The student loses every protection they came here for.

A keyword check flags messages that look like off-platform payment talk. A person reviews every flag. The check never blocks a message and never punishes anyone automatically. A coach's first offence gets a formal warning. The second leads to removal.

9. Conduct and content

Don't harass or discriminate against anyone. Don't scrape or resell our content. Don't break the law. See our Community Rules and Review Policy for the full list and for how reviews work.

You keep ownership of anything you upload, such as replays and screenshots. You give us permission to use it to provide the service to you, and for nothing else unless you agree separately.

10. Moderation and chat

Staff read only conversations that are flagged or reported, and every read is logged. If we remove content or suspend or close an account, we tell you why in writing and explain how to appeal. We don't make decisions with legal effects by automated means alone. A person decides.

11. Coaches

Coaches are independent. They set their own rate and hours and may work elsewhere. They are bound by the Coach Agreement.

12. Our responsibility

We provide MyLoLCoach with reasonable care and skill. We can't promise it will always be uninterrupted or error-free, and we are not responsible for what happens inside a game of League of Legends.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit. Your statutory consumer rights are unaffected. Subject to that, we are not liable for losses we couldn't have reasonably foreseen, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

13. Ending things

You can close your account at any time from your settings or by emailing [email protected]. Unused purchases are dealt with under the refund policy. We can suspend or close an account for a serious or repeated breach of these terms. We give written reasons, and if you had unused hours we refund them unless the breach involved fraud.

14. Changes, law and disputes

We may update these terms. If a change materially affects you, we email you at least 30 days before it takes effect. If you disagree, you can close your account and claim a refund of unused hours. Old versions stay available in the legal centre.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK or the EU, you keep the mandatory consumer protections of your home country and can bring a claim in the courts of the country where you live.

15. Contact

Questions? Email [email protected] and a person will answer. To report a problem, use our Reports and Complaints page. See also our Privacy Policy and Cookie Notice.