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Draft pending legal review. Company details will be added before launch.

Community Rules and Review Policy

Effective: [EFFECTIVE DATE]

Version 1.0

Be decent, keep payments on the platform, and write honest reviews. This page covers how to behave on MyLoLCoach, how reviews work and how coaches are listed.

1. Behaviour

Treat everyone with respect, in chat, on Discord voice and in reviews. Don't harass, threaten or abuse anyone. Don't discriminate on the basis of race, ethnicity, nationality, religion, sex, gender, sexual orientation, disability, age or anything similar. Don't share anyone's private information. Don't break the law. Serious or repeated breaches can lead to suspension or removal.

2. Boosting and account sharing

Selling, advertising or arranging boosting or account sharing on MyLoLCoach is forbidden. Nobody may ask for another person's password. We act on this when it is reported to us, not by monitoring games. Report it through Reports and Complaints.

3. Payments stay on the platform

Coaches must not ask for payment outside MyLoLCoach. Off-platform sessions have no refund route and no dispute process. A keyword check flags this kind of message for a person to review. It never blocks a message or punishes anyone automatically. A coach's first offence gets a formal warning and the second leads to removal.

4. How reviews work

  • Only a student who has paid for and completed a session can review it.
  • One review per session.
  • Reviews can't be paid for or rewarded, and coaches can't ask for a good review in return for anything.
  • We don't remove a review because it is negative.
  • Free reviews can't produce a public review.
  • Coaches can reply publicly.

5. When we remove a review

We remove a review only if it is fabricated, defamatory or off-topic (not about the coaching). We give the reasons in writing to the person who wrote it and to the coach. You can appeal by replying.

6. How coaches are ordered

Coaches are listed by name by default, or by the filter or sort you choose. Nobody pays for a better position.

7. Decisions and appeals

When we remove content or suspend or close an account, we send written reasons and explain how to appeal. A person makes the decision. See Reports and Complaints and the Terms of Service.